This Privacy Policy describes how Affordable Auto Detailing ("we," "us," or "our") collects, uses, discloses, and protects personal information processed through our website, booking systems, AI automation tools, and related services.
1. Information We Collect
We may collect and process the following types of personal data: Names; Phone numbers; Email addresses; Booking details (service type, date, time, preferences); Vehicle information (make, model, year, service needs); Communication data sent through our AI systems or messaging platforms. We do not intentionally collect sensitive personal information.
2. How We Use Personal Data
Personal data is used strictly for operational and service-related purposes, including: Facilitating AI-driven booking, scheduling, and messaging services; Sending SMS notifications, reminders, and updates; Responding to inquiries and support requests; Improving automation performance, accuracy, and customer experience; Ensuring proper functionality of our systems and integrations. We do not sell personal data.
3. Data Retention
We do not store user or customer data long-term. Information may temporarily pass through our systems for processing. Once the booking or communication workflow is complete, we do not retain personal data unless legally required (such as for fraud prevention, security, or compliance).
4. SMS Consent and Opt-In
Before receiving SMS messages, users must provide explicit consent through an unchecked checkbox or equivalent opt-in method. By opting in, users agree to receive service-related messages in accordance with this Privacy Policy. Users may opt out at any time by replying STOP or contacting us directly.
5. Third-Party Services
We integrate with third-party vendors that support our booking, messaging, and automation processes, including but not limited to: Twilio - SMS and communication delivery; GoHighLevel - CRM, automation, and workflow management. Each vendor operates under its own privacy policies and compliance requirements.
6. Data Security
We implement reasonable technical and organizational safeguards to protect personal data during capture, processing, and transfer, including: Encrypted data transmission; Restricted access controls; Internal monitoring and audits; Secure API and platform integrations. While no system is completely risk-free, we take active steps to maintain a secure environment.
7. User Rights
Individuals have the right to: Access the personal data we may have processed; Request corrections or updates; Request deletion of their personal data; Withdraw SMS consent at any time. To exercise these rights, contact us using the information below.
8. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services or legal requirements. The revised version will be posted on our website with an updated effective date.
9. Contact Information
For questions, concerns, or requests related to this Privacy Policy, contact: Email: auto.detailmo@gmail.com